My FreeAgent DockStar™

Your FreeAgent DockStar™ has power and is talking to the Pogoplug service - you're almost there! Now we need to verify that this FreeAgent DockStar™ belongs to you.

Look for the 26 numbers and letters on the sticker on your FreeAgent DockStar™ and type them in below.

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Congratulations! Your FreeAgent DockStar™ setup is almost complete. Please provide your email address and a password below. Your email address and password will be used to access your FreeAgent DockStar™ enabled device from both inside and outside of your home.

Email Address		Confirm Email

Screen Name (optional)

Password		Password

I agree to the terms & conditions

Now let's verify that your FreeAgent DockStar™ is able to connect to the internet and communicate with the Pogoplug service.

Is the top light green on your FreeAgent DockStar™?

If the top light is not green, wait about 60 seconds to make sure that your FreeAgent DockStar™ has had a chance to finish starting up. If it is red, your FreeAgent DockStar™ may not be communicating with the Pogoplug service.

Yes, I have a green light - click Next to continue

No, I don't have a green light - try these troubleshooting tips

Your FreeAgent DockStar™ was located and you are ready for the next step. Click the Next button below to continue.

Please wait a few seconds while your FreeAgent DockStar™ is located...

(cancel search)

The Pogoplug service will always be free to use inside your home. Remote access is available at no cost for the next 30 days.

After that, the cost is just $29 a year. What would you like to do now?

Let me enjoy my 30 days.

I want to set up billing now.

An email has been sent to your email account. Please click on the link in the email to verify your account. If you did not receive an email, please check your Junk folder or click here to re-send.

Return to sign-in

It looks like you've used a FreeAgent DockStar™ device before. Since we've already verified your account, you are ready to go.

Let's Go!

If you've connected your FreeAgent DockStar™ to power and to a router but the top light is not green, here are some things you can check:

Is the ethernet cable connected to your FreeAgent DockStar™ and to your router?
Is your router turned on?
Does your router give out IP addresses to computers on your network (DHCP)?
Do you have a firewall installed that blocks UDP, or is UDP disabled on your router?

If you have verified all of the tips and the top light on your FreeAgent DockStar™ is still not green, please try unplugging your FreeAgent DockStar™ from the power source and plugging it in again.

If you continue to have problems, click here to contact support.

Please verify your unique identifier is

Is your FreeAgent DockStar™ device connected to Power?
Is the ethernet cable connected to your FreeAgent DockStar™ device and to your router?
Does your router give out IP addresses to computers on your network (DHCP)?
Do you have a firewall installed that blocks UDP, or is UDP disabled on your router?

If you have confirmed that your unique identifier was entered correctly, and verified all of the tips, please try unplugging your FreeAgent DockStar™ device from the power source and plugging it in again.

If you continue to have problems, click here to contact Pogoplug support.

Verify that you entered the correct unique identifier. If you are certain that you entered the correct unique identifier, please sign in to see if it is already registered to your account.

If you need additional help, please contact Pogoplug support

Activating your FreeAgent DockStar™ device

Upgrading with the latest Pogoplug service features

This may take a couple of minutes. Please be patient.

Activation Failed

Plug the included ethernet cable into the ethernet port on your FreeAgent DockStar™ and the other into any available ethernet port on your router.

Now plug your FreeAgent DockStar™ into a wall socket, or available socket in a power strip.

Did the LED lights on your FreeAgent DockStar™ turn on? If not, your power strip may not be connected to a power source, or the power cable may not be connected to your FreeAgent DockStar™.

Now it's time to connect your external hard drive. Take the USB cable that came with your hard drive and connect one end into the hard drive, and the other into the USB port on your FreeAgent DockStar™. If your hard drive has its own power source, please make sure that it is connected and turned on.